Burgerville Shift Lead

Location: 40 Locations
Posted on: 27 November 2021

Burgerville has been built on a tradition of serving fresh food made with local ingredients, and has grown from a single restaurant in 1961 to 39 locations across the Pacific Northwest. We need friendly, reliable, and outgoing team players to create great, personalized experiences for our guests. 

Position Summary

The Shift Lead is responsible for assisting the General Manager and Assistant Manager in holding standards of excellence in food quality and guest experience by effectively and efficiently completing assigned tasks.  The Shift Lead will create a positive work environment and maintain a professional demeanor. This position will ensure there is execution of the day to day operations when running a shift and adheres to all policies and sets an example for staff. Requires a flexible schedule. This is a non-exempt position with an hourly wage range of $15 - $20.

Guest Service & Sales

  • Provides excellent guest service by recognizing guest needs in a timely and efficient manner. This includes, and not limited to, greeting guests, taking orders and customizing every guest’s meal.
  • Customizes and completes every order which includes:
    • collecting payment and making change as needed,
    • preparing and assembling order, including filling drinks, preparing & bagging fries/sides, and gathering food items and,
    • ensuring orders are complete and accurate before delivering orders to guests in a timely manner.
  • Interacts with guests to ensure all needs/expectations are exceeded including communicating vendor stories and suggesting new products.
  • Maintains the dining area in a clean and neat manner including clearing and wiping tables, sweeping, spot mopping, cleaning window/door glass and emptying trash receptacles.
  • Maintains work areas in a neat, clean and sanitized manner.
  • Maintains restroom cleanliness and replenish all items to ensure guests are taken care This includes cleaning all areas of the parking lot and patio, restrooms and preparing the restrooms for the next day before closing.
  • Maintains in-use stock including straws, napkins, cups, lids, ice, condiments, etc., at adequate levels.
  • Puts away stock and rotates products as Includes using appropriate day labelling and stocking procedures to ensure food and facility safety.
  • Maintains all food safety and sanitation standards. 
  • Interacts with all members of the team to ensure guest needs and expectations are met.
  • Maintains knowledge of recipes, builds, and ingredient attributes as well as allergen information for every menu item.

Food Production

  • Keeps area stocked with necessary Includes using appropriate rotation and time/temperature standards for food safety for prepped items.
  • Prepares Burgerville products, including portioning, preparing, cooling, and assembling menu items to proper specifications.
  • Knows all allergens present in our menu and follows proper handling to reduce allergen cross contamination.
  • Follows procedures and processes for food safety and quality. Reviews recipes and product builds on a regular basis.
  • Participates in ongoing product and production training to ensure a clear understanding and ability to execute the standard for all menu items.
  • Maintains work areas in a neat, clean and sanitized
  • Puts away stock and rotates products as Includes using appropriate day labelling and stocking procedures to ensure food and facility safety.
  • Follows safe food handling and cooking procedures including but not limited to hand washing, taking food temperatures, rotating product, and storing food appropriately. 
  • Responsible for daily cleaning and sanitation of equipment.
  • Uses all personnel protective and safety equipment and maintains equipment log.


  • Maintains confidentiality of all corporate, personnel and research matters.
  • Stays aware of all ordering channels such as delivery, mobile, dine-in, call-in, and take-out orders to ensure timing and assembly of all the different ways to order is being delivered.
  • Assumes responsibility for other tasks and projects as assigned by management.

Knowledge, Skills, and Abilities Required

  • Demonstrates a passion for food and guests with the ability to consistently achieve standards of excellence in food quality and guest experience
    Positive attitude
  • Willingness to learn, grow and acquire additional skills
  • Self-starter
  • Composed and able to perform in stressful situations
  • Able to communicate effectively
  • Ability to coach, train and mentor all different personalities; as well as the ability to be coached, trained and mentored
  • Ability to perform all crew level functions inside the restaurant to support restaurant business needs regardless of the circumstance
  • Ability to conduct excellent written and oral communications with others
  • Ability to convey direction & generate results
  • Ability to understand and carry out written and verbal instructions and request clarification when needed
  • Ability to learn quickly
  • Ability to work as part of a team
  • Knowledge of basic arithmetic and its application
  • Excellent organizational & prioritization skills
  • Ability to operate effectively under pressure
  • Strong cognitive skills with the ability to make decisions
  • Ability to maintain attention to details
  • Reliable, regular, and predictable attendance.

Educational/Professional Requirements & Experience Required

  • Minimum of 6 month to 1 year of experience as a high-performing Crew Member at Burgerville, or 1 year in the restaurant industry required.
  • Food Handlers Certificate/Card required and can be obtained online
  • First Aid certification is required and provided by Burgerville at no cost to the employee
  • Basic computer knowledge and troubleshooting of equipment
  • Ability to use Microsoft Office and other software specific to the food industry (i.e. POSI, Crunchtime, etc)

Physical Demands

  • The physical demands of this position are limited to those found in a normal restaurant environment and thus requires the wearing of non-slip shoes.
  • While performing the duties of this job, the employee is constantly required to stand, walk, lift/carry, use the hands to feel/handle/manipulate objects, talk, hear, reach above shoulder/outward, vision – close, peripheral, depth, color, ability to adjust focus.
  • The employee is frequently required to stoop, bend, squat, push, pull, twist, turn.
  • The employee is occasionally required to climb, balance, kneel, crouch, crawl.
  • The employee must routinely lift up to 35 pounds.

Work Environment

  • The work environment is constrained to a standard, conditioned restaurant space.
  • While performing the duties of this position, the employee is occasionally exposed to high, precarious places, floor hazards, fluctuating temperatures, hot liquids and surfaces, chemicals, general public, cold (non-weather) from accessing the walk in freezer for short periods of time for organizing, putting away stock and pulling appropriate products.
  • Work environment requires use of personal protective equipment including gloves.
  • The noise level in the work environment is usually moderate due to sounds such as beeping, headset use, guests and crew members talking, etc.

 What you have to look forward to

  • Base Pay + TIPS
  • Flexible scheduling
  • $10 meal allowance while on duty
  • Family Pass - 50% off meals to take home to family
  • Paid Holidays - including on National Cheeseburger Day
  • No Cost Life Insurance
  • Employee Assistance Program
  • GED assistance
  • Vacation payout after 1 year of service, and 
  • Affordable medical, dental and vision insurance, after 6 months and working an average of 30 hours a week

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, total compensation, or any other characteristic protected by law.