Human Resources Manager

Location: Home Office
Posted on: 14 April 2018

The Human Resources Manager supports the business strategy by providing employee relations support, guidance and coaching to managers and employees, counsel on a broad spectrum of human resource matters including but not limited to: employee relations, performance management, employee engagement, workplace culture, and support employee related initiatives, and supporting executing people strategies that support operational goals and objectives and drives performance in the business. The following duties are normal for this position:


• Provides advice, interpretation, coaching and guidance to managers and employees on employee relations, employment law interpretation, complaints, investigations, employee performance, leadership development, pay and benefits, conflict resolution, absenteeism management, performance management, progressive discipline, HR documentation and terminations.
• Oversees recruitment effort for all external and internal openings; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; conducts exit interviews.
• Implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; annual re-evaluation of policies for effectiveness.
• Conducts exit interviews, analyzes data and makes recommendations to the HR Director for corrective action and continuous improvement.
• Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Participates in developing department goals, objectives and projects.
• Develops methods and procedures for compiling and analyzing data for reports and special projects.
• Conducts periodic audits of human resource activities to ensure compliance with laws, policies and procedures.
• Prepares periodic reports for management, as necessary or requested.
• Track key information pertaining to succession planning, turnover trends, market compensation and employee relations.
• Drives and completes miscellaneous HR projects as assigned.
• Represents the company for any unemployment claims.
• Responds to all EEOC and NLRB charges.
• Ensures compliance with all federal, state and local employment laws.

Specific Job Skills
• Ability to establish a strong rapport and professional credibility with individuals in order to influence at all levels of the organization, including senior management.
• Ability to objectively coach employees and management through complex, difficult, and emotional issues.
• Effective communication skills that include written, oral, and presentation abilities;
• Sound understanding of all technical aspects of multiple HR disciplines and their impact on business and financial activities.
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business and see hidden problems.
• Comfortable operating under high workload and juggling competing priorities.
• Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment.
• Advanced MS Office Skills and ability to learn and understand database concepts.
• Ability to function independently and problem solve with minimal direction.
• Ability to handle confidential and sensitive information in a professional manner.
• Excellent influence, interpersonal, communication, problem solving, follow-up and creative solution generation skills.
• Must possess strong conflict resolution skills.

Education/Experience
• A Bachelor’s degree in the HR field is required, Master’s preferred
• 5-8 years of experience in HR is required
• SHRM-SCP/CP or PHR/SPHR certification preferred

Job Conditions
This job operates in a professional office environment and in restaurant environments. On occasion there may be a request to work during the weekend or after normal business hours. This job requires the ability to walk and stand frequently and sit on occasion, and drive to restaurant locations. Must be able to self-manage and have the ability to apply analytical and negotiating skills, team leadership and inter-department management experience, as well as understanding of computer systems. On occasion, it may be necessary to lift materials weighing in excess of 30 pounds and to carry that weight short distances.